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We know plans can change. This policy explains what happens if you cancel or change a trip booked with Shanyangi Adventures, or if we have to. It forms part of our Terms & Conditions.
How to cancel
Please cancel in writing, by email to our contact page, quoting your booking or quotation reference. The date we receive your message is the date used to calculate any charges below.
Deposits and costs we cannot recover
Your deposit secures your lodges, camps, vehicles and guides, so it is not refundable once your booking is confirmed. Some costs cannot be recovered once paid on your behalf, such as domestic flights, Kilimanjaro and park permits, and lodges with strict cancellation terms. If these are higher than the charges below, we will explain this when you book.
If you cancel
Charges are a percentage of the total trip price and depend on how long before your arrival date we receive your cancellation:
| When you cancel | Cancellation charge |
|---|---|
| More than 60 days before arrival | Your deposit |
| 60 to 31 days before arrival | 50% of the trip price |
| 30 to 15 days before arrival | 75% of the trip price |
| 14 days or less, or if you do not arrive | 100% of the trip price |
We refund anything you have paid above the charge.
Changing your dates
If you need to move your trip, tell us as early as possible. Changes made more than 60 days before arrival are usually possible without a charge from us, subject to availability; any extra costs from lodges, airlines or parks will be added. Changes requested later may be treated as a cancellation under the table above, although we will always try to help you find another option first.
Unused services
There is no refund for any part of a trip you do not use once it has started, for example if you leave early, miss a game drive or excursion, or end a Kilimanjaro climb early. Extra nights or transport needed in those cases are at your own cost; your travel insurance may cover them.
If we cancel or change your trip
- If we have to cancel your trip for a reason within our control, you can choose a full refund of everything you paid us or an alternative trip.
- If we make a significant change before you travel, you can accept the change, choose another trip, or cancel and receive a refund of what you paid us.
- If a trip has to be cancelled because of events beyond anyone's control (such as natural disasters, epidemics, government restrictions or unrest), we will offer new dates or a credit for a future trip, or refund what you paid minus costs we have already paid and cannot recover from our suppliers.
How refunds are paid
We confirm the amount due within 7 days of your cancellation and aim to pay refunds within 14 working days after that. Refunds are paid by bank transfer or to the original payment method. Bank charges and changes in exchange rates are not covered by us.
Travel insurance
Good travel insurance with cancellation cover can protect you if you need to cancel because of illness, injury or another unexpected event. We strongly recommend arranging it as soon as you book.
Contact us
Questions about a cancellation or refund? Contact Shanyangi Adventures by email at our contact page, by phone or WhatsApp on +255787156775, or through our contact page.
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